Recent Storm Damage Posts

Memorial Home Care: Cleaning Carpet After A Flood

8/12/2019 (Permalink)

Some floods develop slowly, and some can build in just a few minutes.

Cleaning Carpet After a Flood

Throughout the greater Houston metropolitan area, hundreds of commercial and residential properties experience flood and storm damage each year. SERVPRO of Town & Country is proud to serve homes and businesses throughout Memorial and Northwest Houston, and we are prepared to help you when disaster strikes your property. Immediately after a flood, it is important to extract the standing water as soon as it is safe to do so. This will help prevent further damage to the structure, and your items that are in the home. Once the floodwaters have receded and standing water has been extracted, restoration to your property can begin.

Many people are shocked to see the amount of sludge and muck that is left behind on carpet after water extraction. If you plan on doing the cleanup yourself, be sure to protect yourself with the proper footwear, clothing, gloves, and goggles. Floodwaters contain bacteria, chemicals, sewage, and a variety of other pathogens that may affect your health. For this reason, it is also recommended that carpets and padding that have been saturated by flood waters are disposed of properly.

However, if a storm causes your foundation or roof to leak, and your carpets are saturated with that type of water for less than 24 hours, you can safely clean and dry your carpets. Here are the steps to take to do it properly:

First, quickly remove furniture and any other items that are sitting on the wet carpet since the dyes from furniture can leave permanent stains on the carpet. Now that all items are removed from the carpet, slowly and thoroughly go over the entire space with a wet/dry vacuum. The goal is to remove as much water as possible from the carpet, and padding. Any residual moisture can lead to mold growth that will require professional mold removal in the coming months.

Once you are confident that you’ve removed as much water as possible, place ventilation fans throughout to facilitate quick and thorough drying. If you have portable dehumidifiers, employ them at this time too. When the carpet is dry, vacuum it multiple times in each direction to loosen and capture any leftover debris. After this use a carpet cleaning  solution, following manufacturer directions. This deep cleaning will help to prevent stains caused by the water damage in your Memorial area home.

Once the carpets have been shampooed, use the fans and dehumidifiers again to further prevent mold growth after a flood. If in a couple of days you notice a musty or mildew smell, you need to contact a professional carpet cleaning service or a locally owned and operated Houston SERVPRO for evaluation. It is possible that you were not able to extract enough water to prevent mold from taking hold in your carpet. Call us at anytime; we are available to assist you whenever disaster causes water damage in your home or business.

Understanding Categories of Hurricanes: Saffir-Simpson Hurricane Wind Scale

7/12/2019 (Permalink)

Understanding Categories of Hurricanes

Have you ever heard of a hurricane referred to as a Cat 2 or Cat 5 and you were not sure exactly what that meant?  Not a problem, here at SERVPRO our goal is to help educate the public on extreme weather incidents and be ready for whatever happens to help restore cities and towns after extreme weather storms.

The Saffir-Simpson Hurricane Wind Scale is a scale used internationally for categorizing storms based on their wind speed.  Although hurricanes, especially the recent Hurricane Harvey out of the Gulf of Mexico, can be known for their wide spread flooding and large amounts of rainfall, most hurricanes are described as "wind events" where most of the damage caused is by the strong wind pressure that cane easily disrupt cities and towns of all sizes.

Here is how the category system works:

  • Category 1: Hurricane winds 74-95 mph - there is no real damage to building structures, damage can be isolated to primarily unanchored mobile homes, shrubbery and trees. 
  • Category 2: Hurricane winds 96-110 mph - some roofing material, door and window damage of buildings.  There may be considerable damage to landscaping and trees with some trees blown down.  
  • Category 3: Hurricane winds 111-129 mph - in many cases you will see structural damage to residential home and utility buildings with minor amounts of curtain wall failures.  It is likely that large trees will be blown down along with shrubbery and foliage blown off of trees.  Low-lying escape routes are cut off by rising water several hours before the arrival of the eye of the hurricane.  Most damage can be isolated to the coastline caused by rapid rising waters and storm surge.
  • Category 4: Hurricane winds 130-156 mph - more extensive curtain wall failures with some complete roof structure failures including wind removed shingles or tiles and even removal of small sections of roofing.  Mobile homes cannot stand up to Cat 4 winds and will be completely destructed. Cat 4 winds can also cause extensive damage to windows and doors.
  • Category 5: Hurricane winds greater than 156 mph - complete roof failure in many cases including residential, commercial and industrial buildings.  Potential complete building failures with buildings being blown over or blown away.  All shrubs, trees and signs blown down.  Severe to extensive damage to windows and doors.

Flood Prevention and Mitigation Bond Passes in City of Houston

6/11/2019 (Permalink)

Hurricane Harvey causes Harris County to rethink flood prevention and passes bond to fund future flood prevention programs.

Houstonians recently voted into effect a $2.5 billion dollar bond which will fund mitigation efforts to invest in flood-control projects and will also fund future planning councils that will be responsible for restoring buildings caused by future floods.

The bond passed with an unprecedented 85% approval rating from voters.  The bond money will be spent on purchasing of homes in flood prone areas, the re-navigation and expansion of existing bayous that weave in and around the city and fund future planning and think tanks to determine how best to reduce Houston area flooding.

Hurricane Harvey was the most wide spread flood in recent memory and caused an estimated $125 billion in damages across the State of Texas.  It is estimated that 300,000 vehicles and 150,000 homes were flood damaged or lost due to the enormous amounts of rain this category 4 hurricane brought in from the Gulf of Mexico.

The Bond comes with an an on going price of about $5 per resident in Harris County which is the county that the City of Houston resides in.  

Harris County intends to host 23 community meetings across the county during the summer months to further discuss with the community how the bond money will be spent and the programs current Houstonians can participate in to plan and recover from future flooding events.

How to Stay Safe During A Storm

5/5/2019 (Permalink)

SERVPRO of Town & Country is here for you during all storm disasters.

SERVPRO of Town & Country’s top priority is the safety of our customers. We understand natural disasters such as storms are inevitable, therefore, we want to ensure you are informed on how to keep you and your loved ones safe.

If you are indoors, in your residential or commercial property we highly suggest staying away from all windows and doors. This can place you at risk due to high winds and hail having the ability to shatter glass. Additionally, keep all drapes and blinds closed to keep hail or broken glass from blowing in your property. Additionally, If you are away from your home or office, we recommend swiftly locating the nearest enclosed building or hardtop car to remain in until the storm passes through.

SERVPRO of Town & Country cares about your safety and is here for you during your time of need. If your property ever experiences storm damage, you can count on us to restore your home or office. We are available and ready to serve you 24- hours a day, 7 days a week.  

Memorial Home Health: 11 Storm Damage Cleanup Tips

12/7/2018 (Permalink)

Storm Tip: You can also request checklists and other disaster preparedness tools from SERVPRO or at ready.gov.

11 Storm Damage Cleanup Tips

Here in the Houston area, we have our share of severe weather. Tornadoes, flash floods, and hurricanes cause significant storm damage in Memorial and surrounding areas. While good preparation in advance of a storm is always your first level of defense, in some cases, Mother Nature will take its toll and damage your property. Use these 11 tips for cleaning up after a storm.

1.      Get Appropriate Protective Clothing. Prior to entering your home, it is imperative that you don protective boots, clothing, gloves, eye protection, and a mask. Flood waters carry sewage, bacteria and chemical compounds that may be dangerous.

2.      Document the Damage.  To aid in insurance and FEMA claims, it is essential that you document the damage as soon as it is safe to do so. Take photos and videos of the exterior of your home from all angles, including the roof, patio, and landscaped areas. Also, take photos of each interior room and each item that has been touched by the water.

3.      Water Extraction.  While you may be able to pump water from your home with a sump pump, be very careful. Flood waters in our area carry harmful and potentially dangerous bacteria, rodents, insects, and snakes. It is highly recommended to have the water extraction handled by a locally owned and professional disaster response team.

4.      Open Windows. Circulating fresh air is an important step for cleaning up after flood damage and preventing mold growth. While it may be tempting to switch on household fans, prior to using the electrical appliances, the electricity needs to be inspected.

5.      Remove Personal Items. Furniture, clothing, and other items in the house can be removed to speed the drying. Prior to throwing away damaged items, photograph them, and have them evaluated to see if they can be cleaned and restored. This is a key part of our storm damage cleanup service in Memorial; we can save many items that appear to be destroyed.

6.      Remove Carpeting, Wet Drywall, and Insulation. If the flood waters contain sewage, which many floods do, the carpet in the home will have to be removed. Removing saturated carpet and its padding is not an easy task, be careful. Drywall and insulation that has been saturated by flood waters will have to be removed from the home in order to prevent mold infestations in the future.

7.      Scrub Every Surface.  To rid your home of bacteria, you must scrub every surface with a powerful disinfectant, preferably with bleach. Wear proper protective clothing and mask for this process. Your local SERVPRO of Houston is available 24x7 and stands at the ready to inspect, extract water, disinfect, dehumidify, and restore your home quickly.

8.      Trees On The House. If any trees are touching power lines, do not disturb them. For limbs that are on the house, it is best to seek professional assistance, as further damage to the structure may occur with improper removal.

9.      Clean Yard and Patio Areas. Remove the debris from the yard, again be sure to wear proper protective clothing. Be mindful that snakes, rodents, insects, and other animals may be hiding in bushes and under decks.

10.  Clean Out Window Wells. If your window wells filled with water, they will need to be cleaned out thoroughly. Replace any damaged window well covers promptly as the next storm could cause further damage.

11.  Board Up Broken Windows. If the storm broke any windows, cover from the exterior with plywood, until the flood damage restoration begins in your Memorial home.

If this list of tips is overwhelming, it should be. Cleaning up and restoring after a storm or water damage in the Houston area requires hard work, proper tools, and specialized training. 

Working with insurance in storm damage

11/5/2018 (Permalink)

Regular life is stressful enough, but if you are surprised with flooding or other water damage in your home, everyone in the household will be stressed. Whether Houston flood damage leaves carpeting soaked and soggy or you have come back to a disaster after evacuation, severe weather and damaged pipes will cause significant worry about how to start putting back together your daily life.

However, you can prepare for these unknowns by knowing what to expect and create a plan in case of emergency. To assist you, SERVPRO Town & Country has put together this mini-guide to help you understand the flood insurance claim process.

The first thing you will want to do is call your insurance provider. Although the U.S. government funds the National Flood Insurance Program (NFIP), local home and rental insurance companies are the exclusive sellers of Flood Damage Insurance. While you will be working directly with an insurance agent, SERVPRO can also serve as a liaison, helping you to navigate through the claims process.

After your initial call to your insurance company, contact your Town & Country SERVPRO. We are available every day, all day, to handle your emergencies. Even if you are not able to reach your insurance agent immediately, SERVPRO will take your call and begin to work with you on first response remediation solutions. Have questions about what to do first or what items can be restored? SERVPRO is here to answer those questions and more. Our compassionate team understands your distress and will guide you through the storm damage restoration process.

Now you can begin your water damage restoration. We pride ourselves on having the fastest response time to storm damage in your area. We will arrive at your home prepared to conduct an inspection and moisture readings, create a scope of the damage and provide an estimate for you and your insurance provider. Our team will arrive prepared and ready to start immediately. Using our dedicated SERVPRO Claims Information Center (CIC) we can store and access your information easily and quickly.

Our SERVPRO team members are the premier flood and water damage restoration experts in Town & Country and surrounding neighborhoods. We are also the preferred remediation team for home insurance providers, and the most trusted helper for Houston storm disasters. Storm damage restoration and navigating flood insurance claims can feel stressful, but we are here to assist you with every stage of the recovery process.

For emergencies and other situations, call 713-461-2700  anytime to reach your area flood damage experts, SERVPRO The Woodlands and Conroe. We help residential and commercial property owners when natural disasters, water damage, sewer backups, floods, mold infestations, fires and other events happen.

Early Responses Save Roofs

8/22/2018 (Permalink)

Fallen tree on roof by storm damage on a Spring Valley Village, TX home

It isn't always possible to call the professionals right away to deal with a roof leak in Spring Valley Village, TX. Even small problems, such as missing shingles, can lead to a more severely damaged roof in the future. A single weak spot in a roof can expand, causing:

  • Interior damage
  • Further shingle loss
  • Leaky roofs

Here are some of the first steps that professionals take when they clean up leaks. Once you read through these, you'll be able to easily see why it's best to address your problems as early as possible.

Extraction Stage

The very first thing that happens is that repair crews will go up on your roof and tear out all of the wet materials. There are many layers in a roof, and a roof leak doesn't have to permeate all of them to create damage. That means you may not even see drips inside of your facility. The longer you let small holes sit, the more chance water has to permeate the intermediate layers of your roof. This could contribute to mold growth, pest infestations and it can add to the weight of your roof, causing sagging and other structural problems. The extraction part of the job involves searching for wet areas and removing them as thoroughly as is necessary.

Recovery Stage

After the crewmembers remove all of the soaked material, they dry the surrounding area to salvage any elements of the roof that are even a little bit damp. If there is warping after the drying process is complete, those sections usually need to be cut out; this is a situation in which it's good to have the judgment of an experienced storm mitigation service. Just like with the removal stage, this drying process is faster and cheaper when a smaller area is affected.
As you can see, even initial stages of dealing with a roof leak in Spring Valley Village, TX, benefit from quick, decisive action. The same goes for any rebuilding or restoration projects you might need to do.

Storm Damage Under Your Home

7/23/2018 (Permalink)

When you have a home flood in Houston, TX wet items must be dried quickly and thoroughly. If moisture persists in building materials, mold spores will take hold and form colonies. Mold often finds those places where you never knew a moisture problem existed. After a storm, you need to thoroughly dry flooded areas, including some you may not often think of, like the crawlspace.

Being out of sight, your crawlspace is easy to forget. Homeowners don't like the getting involved in the ugly side of their home, but it is a very important part and it needs to be managed well. Be sure to check for water in the crawl space after a home flood. If left unaddressed, it can lead to multiple problems:

• Erosion and foundation damage
Mold growth
• Insects, such as termites
• Damaged structural materials


When inspecting for storm damage, check crawlspace vents and make sure to remove any debris and soil that may block them. The vents are important to provide adequate airflow. This is important all the time, not just after a storm, so make sure to keep these areas clear regularly. Check for wet or damaged building materials and be sure to replace them when the water has been removed. If you see mold, don't disturb the area and get a professional as quickly as you can to help with cleaning and containment.

If you do see standing water after a home flood, call professionals right away to help manage the water removal and drying process. The great thing about calling a professional restoration company is that they have special equipment to dry the area fast. They use powerful pumps and vacuums to remove standing water, then use air movers and dehumidifiers to dry the area all while carefully monitor the moisture levels to ensure proper drying. This is especially important in a crawlspace where concrete foundations hold on to moisture for a long time in the cool environment. Visit http://www.SERVPROtowncountry.com/ for more information on storm damage. 

Important Things To Know About Black Water

6/17/2018 (Permalink)

As a business owner, you’re concerned not only about the viability of your business but also about the safety of your employees and the ability to conduct your work in a functioning facility. Few things can cause as many problems to your building as water damage. One of the biggest concerns you should have is black water. You should understand what this is and the health challenges it poses.

The Worst in the Flooding Category

This type of water is categorized as Category 3 in water damage. If this type of water gets into your building following a flood, you face potentially disastrous consequences, and you should call a qualified restoration company immediately.

The Harm

The word “black” appears with this water for many reasons.

• It’s contaminated possibly with harmful materials such as pesticides, heavy metals or toxic substances.
• Contains sewage or wastewater from toilets.
• Can include feces and other disease-causing materials.

How it Occurs

When waters enter your building from flooding, they may have come from under the foundation from septic systems. The water may also come into contact with toilets or urinals from your Houston, TX building.

How to Handle It

Because black water can cause serious illness, you shouldn’t try to remove this water yourself. Instead, you need to enlist the help of a qualified professional. Make sure you call a trusted company promptly.

What the Pros Will Do

A competent specialist will assess the situation and will determine the extent of the damage. Next, the team of professionals will safely remove the water in order to eliminate the health risks. The cleanup and restoration process will make it possible for you to resume activities in that portion of the building that the water affected.

Water damage can have serious consequences on your business. When you identify the type of water causing damage and call in the right help, your business will be in good hands. Visit http://www.SERVPROtowncountry.com/ for more information on storm damage. 

How To Thoroughly Disinfect Your Home After a Flood

4/11/2018 (Permalink)

Life after a flood in Houston, TX, isn’t very easy. After assessing the damage, it can take weeks before homeowners can complete the restoration process and return to their houses. One of the biggest things that owners must deal with is disinfecting everything in their homes that has been contaminated or exposed to flood water. By following a flood clean plan with these cleaning requirements, you can be sure to restore your home without any risk of infection or illness.

Clean Every Surface

If your home was exposed to flood water, it’s important to sanitize everything. This water is often full of sewage and harmful pollutants that can lead to infection or health problems in the future. By cleaning the surfaces of your home, you can eliminate bacteria growth. You have a few options at your disposal:

• Using a heavy-duty cleaner
• Scrubbing surfaces with hot water and then sanitizing with a flood disinfectant solution
• Allowing the restoration professionals to completely disinfect the area

Making sure that every surface is completely sanitary can ensure the safety of every member of your household.

Clean Furniture

By following strict cleaning requirements, you can preserve most of your exposed furniture. You’ll need to thoroughly disinfect and ventilate the furniture, but it is likely that most of your couches and chairs can be sanitized. However, you should discard any mattresses that were contaminated by flood water.

Clean Valuables

If you are focused on cleaning and disinfecting your home before mildew or mold forms, be sure to throw your infected books, photographs, and important documents in the freezer. By washing off the mud and storing your valuables in a frost-free freezer, you can wait to carefully clean them until you have the time. Consider taking them to a professional to restore them once you take them out of the freezer.

With these cleaning requirements in mind, you can preserve most of your valuables and furniture while ensuring the sanitation of your home. For more information about storm damage, visit http://www.SERVPROtowncountry.com/

Tips for Cleaning Up Basement Sewage Backup After Heavy Rains

1/24/2018 (Permalink)

Sewer backup in Houston, TX is something that no one wants to experience, but should it occur, it is important that you know how to properly clean it up. Basements are particularly prone to this issue, and it is imperative that the situation is handled in the correct way to reduce the damage as much as possible.

Turning Off Utilities

For safety purposes, you want to shut off the utilities to your basement as soon as you know that a sewer backup has occurred. Consider the following tips to deal with this step in the process:

• Electricity and gas should be promptly turned off
• Never touch anything electrical when it is still on
• Until the gas company does an inspection, avoid relighting appliances
• Until the gas is off, never light a match or anything similar due to the risk of a possible gas leak

Cleaning and Sanitizing the Basement

All water and sewage should be removed prior to starting the cleaning process to prevent the cleaned areas from getting contaminated again. Pumping out these fluids is often the best way to accomplish this. Next, remove all items that were touched by the flood waters. Use a cleaner that has low suds to wash down the floors, walls and other surfaces in your basement.

Once everything has been cleaned, you want to go back over all of the surfaces with bleach or another sanitizing cleaner. Thoroughly dry all surfaces once you accomplish this.

Throughout the cleaning process, you should open all windows and doors to the space. Using fans is also a good idea. This airs out the area and aids in reducing the overall humidity present in the basement.

Whether dealing with rain water or black water, when you are cleaning up sewer backup, the information here remains the same. Make sure that you work fast, but keep safety in mind too.
Visit http://www.SERVPROtowncountry.com for more information on storm damage.

How Storm Damage Restoration Professionals Can Help You

11/2/2017 (Permalink)

How Storm Damage Restoration Professionals Can Help You

If you're dealing with storm damage, hail damage, hurricane damage, flood water or river flooding, it is imperative to get professional assistance as soon as possible. You need to act fast and hire a home restoration company that has a well established history of providing excellent service to home owners whose homes have suffered storm damage or hurricane damage.

Storm, flooding and river flooding can cause tremendous damage to a residential property in various ways. Wind damage, hail damage, wind damage, flood damage, ice dam, ice damage, ice damming, roof damage, frozen pipes, roof leak and problems associated with flooding, river flooding and ground water can be extremely difficult to deal with.

If the storm is too severe, the frozen pipes and hail damage could result in huge repair costs. Roof repair, ice damage and storm restoration are best left to restoration professionals.

If your home has suffered a lot of damage due to a storm risk of storm, it is imperative to get professional assistance as soon as possible, to check for ice dam, frozen pipes, ice damming, roof leak, ice damage, wind damage and to provide storm remediation. Hurricane damage and other problems caused by natural disasters should be prevented whenever possible. Roof repair after roof damage is a job for trained technicians who have great expertise in roof damage, roof repair or replacement and storm remediation.

Roof repair after storm damage is often recommended in order to protect your home from leaks and prevent additional roof damage. When there is roof leak water can flow into the insulation.

The cost of home restoration can be quite high but they will do a good job of restoring your home to its pre-damage condition. If you ask, they may be able to use materials that will save you money and lower the cost of home restoration or storm remediation.

Having flood water or ground water in your home can be frustrating and disruptive and should be handled properly by a team of well-trained water restoration technicians. Depending on the severity of the storm, water restoration professionals may unblock the drains to allow the flow of the flood water. They may use flood pump to remove excess water from the property.

You need a flood pump in a flooding or flood water situation. You can use buckets to remove the water from the property. However, a flood pump can get rid of the excess
water faster and more effectively. A flood pump will certainly expedite the water removal process and also protect the floor from further damage.

Many storm restoration or home restoration professionals use flood pump when then dealing with flooding, river flooding, ground water or flood water situations. The capacity and size of the flood pump needed will depend on the extent of flood damage or ground water.

It is also crucial to dry the affected area during the water restoration service. Water restoration technicians will examine the pipes to look for any damage, frozen pipes or leaks. They will take appropriate steps to ensure that ground water or flood water do not seep through the wooden floor.

Storm restoration also involves other processes, including ice damming and it can effectively be handled by home restoration experts. An ice dam is a structure designed to regulate the flow of water as it melts from ice. An ice dam can be installed in order to prevent prevent the water from draining off your roof. As an important storm restoration process, ice damming requires the expertise of a storm restoration professional.

Roof damage, ice damage and roof leak are some of the issues homeowners deal with after a storm damage, hurricane damage, hail damage or wind damage.

Considering that the tornadoes and winds can have a devastating impact on your home, you should hire water restoration professionals to evaluate your roof's condition and provide the necessary or appropriate reinforcement.

A reliable and reputable storm restoration company with a team of well-trained and experienced professionals can provide you with the quality storm remediation. Visit http://www.SERVPROtowncountry.com for more information on storm damage.

Finding the Best Options for Professional Storm Damage Restoration

9/26/2017 (Permalink)


Finding the Best Options for Professional Storm Damage Restoration

Dealing with homes and residential properties that have experienced flooding and other forms or storm damage can be a simpler undertaking for those who have access to professional storm remediation. From local river flooding and wind damage to seasonal concerns like frozen pipes, or an ice dam or ice damming, finding the best solutions for storm restoration is never an issue that should be left to chance. Certain issues, such as roof damage or a roof leak which may have been caused by ice damage or hail damage, may require prompt home restoration services in order to minimize the need for more extensive roof repair services.

Removing Water From the Home

Water restoration services are absolutely essential when dealing with hurricane damage, or the potential damaged caused when ground water or flood water enter an interior environment. Use of a flood pump, dehumidifier or other specialized equipment that only a professional may be able to provide may be critical for ensuring successful storm remediation. Flooding is often one of the most serious types of storm damage and water that may have entered the home from a roof leak, frozen pipes or nearby river flooding calls for swift action. Water restoration efforts that utilize a flood pump or other home restoration equipment can often make quite a difference.

Shingle and Roof Repair

Hail damage, strong wind damage and even hurricane damage which may result in a roof leak is another situation that home and property owners would do well to address without delay. Storm restoration services that involve professional roof repair are often essential for minimizing the scope of roof damage. Snow accumulation, ice damage caused by an ice dam or ice damming as well as wind damage or hail damage may often require more extensive roof repair than many homeowners realize. Dealing with roof damage or addressing a roof leak promptly and effectively is often essential for ensuring effective storm remediation.

Extensive Flooding Within the Home

While even a small amount of water damage may result in considerable harm, ground water or flood water which may be present in far greater quantities can be of even greater concern with regards to home restoration. Using an industrial flood pump to remove flood water from an interior environment may be just the beginning when it comes to dealing with storm damage or river flooding that may be more extensive in scope. The storm restoration and water restoration efforts needed to deal with hurricane damage or localized river flooding are often essential for protecting the long-term value of a property.

Hurricane Damage and Major Storms

Hurricanes and tropical storms can result in a tremendous amount of wind damage or interior flooding. Extensive roof damage as well as large volumes of flood water or ground water within the homes are very common concerns when dealing with hurricane or tropical storm damage. Access to a flood pump and other water restoration and removal services can often be of paramount importance following a major storm. From removing ground water to repairing a roof installation, there are a number of services that may be required successful hurricane or tropical storm remediation.

Winter Storm Restoration

Hail damage or ice damage may require a full range of professional home restoration services. Plumping issues like frozen pipes or the potential damages that may be caused by an ice dam or ice damming are not something that property owners should take lightly. Winter storms may cause extensive damage through snow and ice accumulation as well as exposure to extremely low temperatures. Ignoring the snow and ice damage which may be caused by an ice dam or ice damming or failing to identify or address the problems caused by burst or frozen pipes as early as possible could result in far more extensive damages. Assessing the state of a roof as well as the pipes and plumbing system following a winter storm may be an important concern with regards to seasonal storm remediation.
Visit http://www.SERVPROtowncountry.com for more information on storm damage.

The Storm After A Hurricane

9/12/2017 (Permalink)

The Storm After A Hurricane

Once a hurricane is done sending buckets of water and rising sea levels the storm of repairing your home commences. Whether there is a lot of damage or a little is dependant on where your home was located. In either case here are some of the repairs your home might need. Keep in mind that flood water is considered black water, meaning that any porous material that soaked up water will have to be removed for the safety of the occupants.

  1. Carpets and pad - These will need to be removed and replaced.
  2. Flood Cuts - All walls will be cut 12 inches wherever the flood line is located.
  3. Wood Floors - The wood will have to be removed and replaced.
  4. Contents - Bedding, clothing, and other porous material is contaminated and needs to be removed.

Our technicians are trained to clean up after flooding due to a hurricane. Let our crews worry about the storm after the hurricane.

Roof Damaged By Large Hail

9/12/2017 (Permalink)

Roof Damaged By Large Hail

Some storms are awesome to behold and hail is always leaves people wondering how nature works. The NASA website has this to say about hail.

"Hail forms when thunderstorm updrafts are strong enough to carry water droplets well above the freezing level. This freezing process forms a hailstone, which can grow as additional water freezes onto it. Eventually, the hailstone becomes too heavy for the updrafts to support it and it falls to the ground."

When golf and tennis ball size hail storms hit the Houston area it is because the updrafts are strong enough to keep the hail in the thunderstorm gather more water.

The downfall of this magnificent storm is roof damage which can therefore cause water to leak into your home. Call SERVPRO of Town and Country if your home has suffered from hail damage.

Handling a Flood Damage after a Tropical Storm

8/26/2017 (Permalink)

Flood damage can strike any time in Houston TX.  Natural causes include storms and hurricanes, and even hail. Storms can cause flooding but also remove shingles and other roofing materials. The rain will then get into the home through the damaged roof. Both flooding and wind driven rain can do a lot of damage during a Tropical Storm.

While one may not be in a position to prevent flood damage from happening, the mitigation measures that one takes can help to avoid further loss. The mitigation measures that one should take are listed below. They can be carried out individually or with the aid of specialists.

1. Stopping Water Flowing into the home or business using sand bags and other barriers around doors and windows

2. Turning Off Power in business will reduce electrical fires that may happen during a storm event. Damaged wires can conduct electricity through water. It should be a priority to disconnect power, so as to reduce the risk of electric shock.

3. Drying Wet Items  such as furniture can be salvaged by drying them quickly. One should raise furniture off the ground on blocks to keep them from getting wet.

4. Inviting Safety Inspectors. One should not re-occupy the building unless it is recommended so by a safety inspector. They assess the electrical and structural safety of a building and recommend the necessary repairs.

5. Water Cleanup and Restoration is the last step in the process of a flood damage. Calling SERVPRO early will assure that wet walls will not grow mold. It's important to have a company that can respond quickly in your area to flood water clean up. 

Staying Prepared for Disaster in Houston, TX

8/25/2017 (Permalink)

Flood damage due to Tropical storms can be very difficult to clean up as a DIY. Most insurance companies cover losses after a storm saving you time and money.

However, it is in very important that you act quickly and protect your belongings. The first step is to contact a professional to clean up before more damage has time to happen.

If your house or business is involved in a flood from a tropical storm call a professional. They can clean and dry your home quickly after a disaster. But it is always 

Disaster preparation is very important. A disaster plan will begin with an evacuation plan. Every person in the home or business should know the plans for evacuation. Routes should be mapped out and practice drills are a great idea.

Another great idea is for the group to prepare an emergency backup kit. If a disaster were to occur and the group was unable to leave, they will be able to survive with a survival kit. Make sure to include the following items in the survival kit.

1. Water: make sure there is enough water for each person in the group. Three to seven days is a reasonable amount of water to set aside for each person.

2. Flashlights or candles: these will help if the electricity goes out.

3. First aid kit: pack a first aid kit with Tylenol pain reliever, band aids, tape, gauze, antibiotic ointment and eye rinse.

4. Food: protein bars and can meats are good sources for keeping your energy level up. Juices are great if a person is diabetic. The American Red Cross will be around the area for disasters such as storms and floods. They usually help the community by providing shelters and food supplies until the people can recover themselves.

Restoration specialists and the Red Cross are trained to come in after a disaster. They know to turn off the electricity. They know to make sure everyone is safe before they begin to clean.

Houston Home Health: Emergency Response Teams Pave The Way To Recovery After Hurricanes

9/19/2016 (Permalink)

Our team can quickly identify potential hazards and then start the water extraction process of any building.

The greater Houston area is prone to severe weather including flash floods, severe thunderstorms, tornados, and hurricanes. While we are in the midst of hurricane season, as we’ve recently seen in Louisiana, it doesn’t take a hurricane to cause severe water damage to homes and businesses. Locally owned and operated Houston SERVPRO teams have the expertise and tools necessary to help our community recover after disaster strikes. As part of the national SERVPRO response team, when a natural disaster strikes a neighboring community, we can quickly deploy teams to assist. Likewise, when a widespread disaster affects the Houston metro area, SERVPRO teams from around the country descend to assist us with the storm damage restoration.

The Houston SERVPRO teams are available 24 hours a day to begin the cleanup and restoration process after a fire, storm or sewage spill damages your property. While we can typically be on scene within hours of your call, it is important to know what to do (and not do) while waiting for our arrival. That’s why we provide What to do Until Help Arrives that outlines briefly what is safe, and effective.

When we arrive, the first job of our highly trained water restoration and emergency response team is to assess the water damage to the property. Our team can quickly identify potential hazards and then start the water extraction process. Once the water is extracted, the area will be inspected again to determine the level of damage. In some cases, drywall, insulation, flooring, and other elements will need to be removed from the property, and destroyed.

While disconcerting, opening up the walls allows for a thorough cleaning and disinfecting, as well as the spraying of mold inhibitors. In our area, mold can begin its rapid growth within 48 hours of water damage; this is why it is imperative that water damage cleanup begins as quickly as possible. After the water is extracted, and the cleaning and disinfecting are complete, the SERVPRO of Town & Country water restoration technicians will set up special fans and dehumidifiers. This is a vital step to keep mold from growing, and while in our area this can take several days or even a week, this step cannot be bypassed.

Once humidity levels are brought back to normal levels, the rebuilding and restoration process can begin. New drywall, painting, and flooring will complete the process and allow you and your family to regain the pre-hurricane normalcy you enjoyed. Of course, with a hurricane, damage sustained to your home may extend beyond just water damage; we can assist you with damage caused by the wind, fire, and hail. Call us whenever disaster strikes; we are honored to serve our community and please rest assured that when our emergency response team arrives, your property is under the care of consummate professionals.

About Town & Country SERVPRO

The SERVPRO team of Town & Country is Faster to Any Size Disaster, helping residential and commercial property owners when disasters strike. We are experts in the field of mold remediation, water damage, flood and fire cleanup, and other events that damage your property.

Memorial Home Care: How Much Does It Cost to Fix a Home After a Storm?

7/18/2016 (Permalink)

If your home has storm damage caused by the Houston metropolitan area’s recent flooding and severe weather, you probably have this question on your mind: How much it is going to cost to restore my home? Well, that all depends on the level of structural damage, quantity of floodwater, and length of time water remained in the home. A mildly damaged home may require $5,000 - $15,000 in restoration costs, while a severely damaged home may require $50,000-$75,000 in restoration costs.

Many people don’t realize the sheer number of tasks that go into restoring a home after a Houston flood or other water damages a property. To help you get a better understanding of how much it can cost to fix a property after a flood, here is a list of 8 steps essential to full home restoration.

1. Exterior Assessment/Evaluation of Storm Damage. After the storm, your insurance adjuster and emergency restoration team will begin the process of evaluating exterior damage to your home. If the cause of damage was high winds, hail or a tornado, your roof, gutters, windows, doors, landscaping, and any sheds or garages will have to be assessed for damage. Depending on the level of damage, this process can take up to a couple of hours. During this time, the Houston SERVPRO team will be looking for immediate solutions to secure your property from additional damage until the rebuilding and restoration can begin. These safe-guarding steps may include boarding up windows, doors and roofs.

2. Interior Onsite Assessment/Evaluation. Once floodwaters start to recede around your home, a full evaluation of the interior can begin. The team will be looking for the waterline, and determining the level of damage to interior furnishings, floors, personal items, appliances, and cabinetry throughout the home. While the damage assessment may be updated after the water is extracted, this initial evaluation allows the team to create a water damage restoration plan.

3. Water Extraction. With pumps and hoses, our highly trained restoration specialists from Town & Country SERVPRO will begin pumping floodwaters from your home. They will take special care, knowing that floodwaters often contain a variety of hazards, from scared wildlife and snakes to biohazards and bacteria. Note: It is not recommended for anyone to work in floodwaters without proper protective clothing, footwear, eye protection, and gloves.

4. Removal of Storm Damaged Items. Once water is extracted and before storm cleanup can begin, personal items will need to be removed, individually evaluated, cleaned and restored. This can be a very emotional time for homeowners, but rest assured, our team works with precision to rescue and restore as many personal items as possible.

Generally, personal items are removed prior to the carpet, drywall, insulation, appliances, cabinetry and other storm-damaged structural elements. Of course, the SERVPRO team will inventory each item prior to its removal.

5. Cleaning and Disinfecting. Since floodwaters often contain biohazards, cleaning and disinfecting is a step that simply cannot be skipped. It is vital for the health of your home and family that every surface in the home touched by the water is thoroughly cleaned and disinfected, as quickly as possible. Remaining walls, cabinetry, floors, air ducts and other elements must be scrubbed with bleach or other industrial cleaners, rinsed, and dried thoroughly.

6. Dehumidifying. This step can be frustrating, because it often seems that no progress is being made during this time. However, the dehumidifying process is absolutely essential to prevent mold growth. In as little as 48 hours, mold starts to thrive in the Houston area climate. It is vital that before rebuilding begins, all structural elements remaining are completely dry and humidity is brought back down to pre-storm damage levels.

7. Rebuilding. This is the step when homeowners start to see real progress! New walls go up and get a fresh coat of paint, new floors are laid, damaged cabinetry is replaced, and new or restored appliances are installed. The light at the end of the tunnel is getting stronger.

8. Finishing Touches. After all of these important steps have been carefully followed, the final touches turn your storm-damaged house back into a home. Cleaned and restored furnishings are moved in, draperies are hung, dishes are placed in the cabinets, and pictures are hung on the walls. Finally, your family can move back in to your fully restored home!

Your locally owned SERVPRO of Town & Country is available to assist you throughout the storm damage rebuilding process. We work closely with you and your insurance companies to make sure the claims and restoration process goes as smoothly as possible. Call us anytime disaster strikes your home—we stand at the ready, 24 hours a day.

About Town & Country SERVPRO

The SERVPRO team of Town & Country is Faster to Any Size Disaster, helping residential and commercial property owners when disasters strike. We are experts in the field of mold remediation, water damage, flood and fire cleanup, and other events that damage your property. 

Town & Country Home Care: Understanding the Basics of Flood Insurance

6/22/2016 (Permalink)

Knowing that Servpro of Town & Country is just a phone call away, you can rest assured that there will be sunshine after the storm.

It may surprise you that most standard homeowners insurance policies do not cover damages from weather-related flooding. Sadly, many realize that they are not protected against the costly damages until after the overflow of local waterways or torrential rains made their way into the home. Town & Country flood damage can occur from a variety natural disasters and is more common than you think.

That’s why SERVPRO of Town & Country feel that it’s important that you understand the basics of Flood Insurance, such as where to purchase it and what it covers. It’s the first step toward being prepared for flood and water damage, and the smart step toward a fast recovery.

Flood Insurance is purchased separately from standard homeowners insurance. National Flood Insurance Protection (NFIP) is a federally funded program that offers flood insurance. It is purchased through an insurance company or agent, and not directly from the government.

Flood Insurance rates are set, however are dependent on several factors. There is no need to shop around for the best insurance rate for Houston water damage. The government sets up the rates and the price varies according to factors such as the level of risk for flooding in your area and the type of construction of your home. Some flood insurance policies qualify for a discounted rate if the home is located in a high-risk zone or in a low-to-moderate risk zone. Your insurance agent will let you know if you qualify for a discounted rate.

Flood Insurance may be mandatory for your home. If you have a mortgage that is federally regulated, flood insurance is mandatory. Homes in high-risk areas that have mortgages from insured lenders are also required to have the federally funded flood insurance. While you may think that Houston flood damage is unlikely because your home is in a low-risk area, the NFIP strongly recommends that you protect yourself with a Flood Insurance Policy−20% of flood insurance claims come from low-risk area policyholders.

Flood Insurance covers both building and personal property.  Your home, its foundation, electrical and plumbing systems, and even built-in appliances are eligible for flood damage coverage, including debris removal. Personal items such as clothing, furniture, appliances, electrical items, and even artwork are protected. There are limitation to the coverage including damage to basements and reimbursement for temporary housing. For a full list of coverage, talk to your insurance agent.

Flood Insurance has a 30-day waiting period. Payment for a full year must be made and there is a 30-day waiting period from the date of purchase before your policy takes effect. There are some exceptions to this waiting period and they should be discussed with your insurance agent.

Flooding from severe weather conditions is a stressful experience. However, understanding your flood insurance coverage and knowing that SERVPRO of Town & Country is just a phone call away, you can rest assured that there will be sunshine after the storm.